Use the following form to send a complaint.
Please be informed that reports and/or assistance requests relating to the Cartafreccia loyalty scheme must be submitted in the special section
"assistenza ai soci (member assistance)".
Reports submitted using the form below will not receive further action.
For assistance in the use of the wi-fi service on board our trains, please contact the TelecomItalia freefone number 800287515
Enter your personal information.
INFORMATION NOTE PURSUANT TO ART. 13 OF LEGISLATIVE DECREE 196 OF 30 JUNE 2003