Use the following form to send a complaint.

Please be informed that reports and/or assistance requests relating to the Cartafreccia loyalty scheme must be submitted in the special section "assistenza ai soci (member assistance)".
Reports submitted using the form below will not receive further action.

For assistance in the use of the wi-fi service on board our trains, please contact the TelecomItalia freefone number 800287515

Enter your personal information.
INFORMATION NOTE PURSUANT TO ART. 13 OF LEGISLATIVE DECREE 196 OF 30 JUNE 2003
 
Required personal data
Name*   Surname*  
Email*   Confirm email*  
Country*  
City* Province  
Postal Code *  
Address*   n.*  
Optional personal data
Telephone  
Mobil phone  
Fax  
Declaration of consent
I have read the information pursuant to Article 13 of Legislative Decree 196 of 30 June 2003: with respect to the use of my email address and/or my telephone number for determination of customer types and travel habits and the sending of questionnaires for the purposes of scheduling, by Trenitalia, of an appropriate range of services:
 
With respect to the use of my email address and/or telephone number to enable better management of the complaint in the case of communication problems and/or to reduce response times:
 
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