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Refund or compensation request form.
We would like to remind you that in the event of cancelling a trip due to traveller's needs prior to the train's departure, for ticketless refunds can only be requested using the specific automatic refund function that can be activated by calling up the ticket from the "My trips" link in the reserved area.

It is not possible to request refunds for regional tickets using this form. Please refer to the Transport Terms applied to Regional trains for more information.

We would like to inform you that reports and/or requests for assistance regarding the Cartafreccia programme must be sent in the dedicated section "support for members".
Any reports entered using the form below will not be followed up.

Enter your details here (filling in the fields with an asterisk * is required).

Personal Data Protection Policy (Pursuant to Art. 13 of European Regulation no. 679/2016)

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Required personal data

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Declaration of consent

For the data processing indicated in Section III – "Purposes of data processing":

I express consent to the use of the telephone number for improving refund handling in the case of communication difficulties and/or for speeding up response times


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