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Form to make a request for reimbursement or compensation.
We remind you that for ticketless tickets, in case of cancellation travel needs of the traveler only before departure of the train, the refund can also be requested by using the appropriate feature automatic repayment activated by calling the ticket from link "Assistance to members"in reserved area.

You can not with this form to request reimbursement for regional tickets. For more information check the Conditions of Carriage apply to regional trains.

Please note that reports and/or requests for assistance concerning the Cartafreccia programme must be submitted in the section reserved for "Assistance to Members".
Any reports included with the form below will not be pursued further.

Please enter your personal information (the fields with an asterisk * are required).

Informativa sulla Protezione dei Dati Personali (Ai sensi dell’art. 13 del Regolamento Europeo n. 679/2016)

Are you a Cartafreccia member? Please enter your membership code

CartaFreccia Code    

Required personal data

First Name* Last Name*
Email* Email Confirmation*

Zip code*

Optional data

Phone number
Mobile number

Declaration of consent

Per i trattamenti indicati nel Par. III – "Finalità del trattamento":

Esprimo il consenso all’utilizzo del mio numero di telefono per la migliore gestione del rimborso in caso di difficoltà di comunicazione e/o per rendere più rapidi i tempi di risposta

 I agree   I do not agree