Home > Assistance and Claims

Use the below form to file a complaint.

We inform you that reports and / or requests for assistance regarding the Cartafreccia program shall be made in section "assistance to members".
Any reports submitted with the form below will have no further follow.

We inform you that to solve inherent problems online payments turned out well can verify faq or require support dedicated online here .

For help using the wi-fi service on board our trains, please contact the toll free number 800287515 TelecomItalia.

Enter your address information (fill in the fields marked with an asterisk * are required).

Personal Data Protection Policy (Pursuant to Art. 13 of European Regulation no. 679/2016)

Required personal data

First Name* Last Name*
Email* Email Confirmation*

Zip code*

Optional data

Phone number
Mobile number

Declaration of consent

For the data processing indicated in Section III – "Purposes of data processing":

I express consent to the use of my telephone number for improving complaint handling in the case of communication difficulties and/or for speeding up response times

 I consent   I do not consent