> Assistance and Claims
Use the below form to file a complaint.
We inform you that reports and / or requests for assistance regarding the Cartafreccia program shall be made in section
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Any reports submitted with the form below will have no further follow.
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Information pursuant to Art. 13 law June 30th, 2003 n. 196
Under Article 13 of Legislative Decree June 30th, 2003 n. 196 "Code concerning the protection of personal data", we inform you that the personal data you are asked to give for the presentation of the claim will be processed by our Company for purposes strictly necessary and connected to the overall management of that practice. For these purposes, the data requested in the boxes marked with an asterisk are necessary since without them we cannot manage of your claim. VOLUNTARY COMMUNICATION OF DATA The communication of data in the boxes not marked with an asterisk is optional; these are the data required for communications, if we fail to contact you via postal address, to reduce response times. To this end, you are asked to give explicit consent when filing the claim. TREATMENT METHOD Your personal data will be processed in absolute compliance with the principles of fairness, legality and relevance under art. 11 of the above mentioned Legislative Decree, on paper and magnetic supports, using manual and computerized tools, adopting appropriate measures to ensure the security and confidentiality of data. These data will be kept for the time strictly necessary to the management of the claim, unless it is required a longer retention period by law. The people who will know these data are the managers of Trenitalia SpA belonging to the Passenger Division Long Haul, Direct Sales and Customer Service structures, the Sales and Universal Service Contract structures; as per Regional Passengers Division: the Regional Sales and the various Regional and Provincial Directorates; the Information Systems Management; as External managers of Almaviva SpA, Ferservizi SpA; FSI SpA, as well as being responsible, persons designated by the aforementioned Officers. Your data may also be disclosed to other third parties if required as per the nature of the event that caused the claim. DATA CONTROLLER The data controller is Trenitalia S.p.A., with its offices at Piazza della Croce Rossa 1, 00161 Rome RIGHTS OF INTERESTED PARTIES As "concerned" subject, you may exercise your rights pursuant to art. 7 of the Code addressing the request to the Data Manager Direct Sales and Customer Service of the Long Haul Passengers Division of Trenitalia SpA with its offices at Piazza della Croce Rossa 1-00161 Rome, including the right to obtain: confirmation of the existence of your personal data and to know its content and origin, verify their accuracy or request their integration or updating or correction; request the cancellation, transformation into anonymous form or block of data in violation of law; and to oppose in any case, for legitimate reasons, to their treatment.
Required personal data
Declaration of consent
In relation to the information reported in this privacy statement, pursuant to Article 13 of Legislative Decree 196/03: with regard to the processing of personal data for the purpose of communications concerning any issues related to the request:
I do not agree
with regard to the use of my e-mail address and phone number for the purpose of communications concerning any issues related to the request:
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