Home > Assistance and Claims

Use the following form to send a claim.

We would like to inform you that reports and/or requests for assistance regarding the Cartafreccia programme must be sent in the dedicated section "support for members".
Any reports entered using the form below will not be followed up.

We would like to inform you that in order to solve any problems regarding failed online payments, you can check the faq or request dedicated assistance online here .

For help regarding the use of Wi-Fi service on board, please use the freephone number TelecomItalia 800287515.

Enter your details here (filling in the fields with an asterisk * is required).

Personal Data Protection Policy (Pursuant to Art. 13 of European Regulation no. 679/2016)

Required personal data

First Name* Last Name*
Email* Email Confirmation*

Zip code*

Optional data

Phone number
Mobile number

Declaration of consent

For the data processing indicated in Section III – "Purposes of data processing":

I express consent to the use of my telephone number for improving complaint handling in the case of communication difficulties and/or for speeding up response times

 I consent   I do not consent